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Yes. The intercom can be paired and used without a smartphone. A smartphone is needed for music streaming, phone calls, firmware updates, and app-based settings.
No. The intercom can be paired and used without a smartphone. The app is needed for settings, firmware updates, manuals, and technical support access.
No. Calls and music streaming work through Bluetooth phone pairing. A smartphone is required for calls and music, but the app itself is not required for basic phone and media use.
Yes. Firmware updates require the EXOCOM app.
1. Launch the EXOCOM mobile app.
2. Change the language by selecting Settings → Language in the EXOCOM mobile app.
Yes. LINK-1 and LINK-1C must be paired to the mobile device before pairing to the EXOCOM app.
1. In the EXOCOM app, select New Sign up or social login with Facebook/Google/Apple.
2. If you selected New Sign up, enter your Name, ID, Password, and Phone number, then proceed with the steps.
3. If you selected social login, enter your Name and Phone number, then proceed with the steps.
4. The EXOCOM app will send a verification email to the ID ([email protected]) you registered with. (Subject: EXOCOM – Email Verification)
5. Once you receive the email, select “Verify Email Address” to complete the verification.
6. Once verified, you can log in.
Note: You can still use the EXOCOM app without signing up.
This feature allows you to answer incoming calls by making a loud ‘Ah~’ sound.
This feature is inactive by default, and supported only by LINK-1 and upper line-up intercoms.
This feature allows you to turn on an intercom call with a loud ‘Ah~’ sound when the intercom call is off.
This feature is inactive by default, and supported only by LINK-1 and upper line-up intercoms.
This adjusts the recognition sensitivity for the ‘~Ah’ sound when VOX is active.
Setting the level to ‘high’ allows recognition even with a quieter ‘~Ah’ sound.
A ‘medium’ setting is recommended. To use this feature, either VOX Phone or VOX Intercom must be turned on.
This feature is inactive by default, and supported only by LINK-1 and upper line-up intercoms.
This feature allows you to set which music app to use for music playback.
For Android, you can set Spotify, YouTube Music, or Amazon Music.
For Apple, you can set Spotify, YouTube Music, or Music.
1. Launch the EXOCOM mobile app.
2. Settings → Music App Selection in the EXOCOM mobile app.
You can select the music sound quality from Normal, Bass Boost, or Vocal. Normal is the default.
Bass Boost emphasizes low frequencies, and Vocal emphasizes voices.
You can set the function (Voice Assistant/Speed Dial/Last Number Redial) to be used with the QUICK ACCESS button.
This allows you to adjust your microphone volume, making it louder or softer.
It is recommended to set it to level 3 or higher.
Increasing the microphone volume will allow the other person’s device to hear you louder.
This feature allows you to set up simultaneous listening to music or navigation audio during an intercom call – it is activated by default. You can increase or decrease the volume of music or navigation audio during an intercom call. You can turn the Multi-device Audio feature on or off.
1. When you long-press the device’s PLUS + CENTER buttons for 6 seconds to enter phone pairing mode to pair with your phone, you will hear the “Phone Pairing” voice prompt.
2. This feature allows you to turn these voice prompts on or off.
3. If you turn off the Voice Prompt feature, some voice prompts will not be heard.
1. “Me” refers to yourself.
2. The device names are displayed sequentially in the order of intercom connection.
3. If “Me” appears first, it means you are the first connected rider. If it appears second, you are the second connected rider, and so on for the third and fourth riders.
1. It saves the names of previously connected intercoms.
2. You can select a saved intercom name to connect to the intercom.
Note: To reconnect previously connected intercoms, simply turn on all intercoms and press the intercom’s CENTER button once; they will reconnect.
First, make sure that you are using the correct app.
If the issue is unresolved, make sure your smartphone is paired via Bluetooth and connected to the EXOCOM controller first. Then open the app and try to connect. You may have to restart the app. If this does not resolve your problem, proceed with the following:
1. Delete the application from your phone
2. Factory reset your EXOCOM by pressing buttons VOL PLUS + VOL MINUS for 10 seconds.
3. Restart the phone.
4. Pair the EXOCOM to your phone via Bluetooth.
5. Download and install the app.
6. Start the app and try to connect. If it still doesn’t connect, turn off your unit with the app running and switch it back on.
Here is the sign-up process:
1. In the EXOCOM app, select New Sign up or a social login option like Facebook/Google/Apple.
2. Choose an ID (e.g., [email protected]) and follow the login process to sign up.
3. EXOCOM will send a verification email to your ID (e.g., [email protected]) with the subject “EXOCOM – Email Verification”.
4. Once you receive the email, please select “Verify Email Address” to complete the verification.
5. After verification is complete, you can log in with your ID.
Note: EXOCOM will send a verification email to your ID. You must verify your email address.
When signing up with Apple social login, you will be registered immediately without the need for an EXOCOM email verification.
Please contact the service center if you still can’t sign up although you have tried as above.
Yes. If app connection issues continue, deleting and reinstalling the app is one of the recommended troubleshooting steps.
Q: What helmet will the EXOCOM work with? Compatibility?
It can be fitted to virtually any helmet with room to accommodate the 40mm diameter speakers and wired or boom microphone. Full-face, dirt-bike, 3/4, and module styles helmets all work great.
Q: Will my EXOCOM pair with other Bluetooth intercoms?
Yes, your EXOCOM will allow pairing with other major brands intercom systems. Please refer to your owner’s manual to learn more about the process.
Q: How do I pair my EXOCOM to another brand's intercom?
EXOCOM (MASTER) paired with Cardo (MEMBER)
1. Turn on all devices (EXOCOM,Cardo).
2. Press and hold the VOL PLUS button on the EXOCOM (Master) for 5 seconds to enter pairing mode. You will hear the voice prompt ‘intercom pairing Rider 1’ from the unit.
3. Set the Cardo device to intercom pairing mode. A voice prompt for intercom pairing may be heard from the Cardo unit.
4. Once the OBI Pairing connection is successfully completed, intercom calls are possible.
EXOCOM (MEMBER) – Cardo (MASTER)
1. Turn on all devices (EXOCOM, Cardo).
2. Press and hold the CENTER button on the EXOCOM (Member) for 5 seconds to enter pairing mode. You will hear the voice prompt ‘intercom pairing’ from the unit.
3. Set the Cardo device to intercom pairing mode. A voice prompt for intercom pairing may be heard from the Cardo unit.
4. Once the OBI Pairing connection is successfully completed, intercom calls are possible.
EXOCOM (MEMBER) – MIDLAND/UCLEAR (MASTER)
1. Turn on all devices (EXOCOM, MIDLAND/UCLEAR).
2. Press and hold the CENTER button on the EXOCOM (Member) for 5 seconds to enter pairing mode. You will hear the voice prompt ‘intercom pairing’ from the unit.
3. Set the MIDLAND/UCLEAR device to intercom pairing mode. A voice prompt for intercom pairing may be heard from the MIDLAND/UCLEAR unit.
4. Once the OBI Pairing connection is successfully completed, intercom calls are possible.
Q: Can I pair my EXOCOM to a SENA/Cardo/etc.?
EXOCOM supports OBI (Open Bluetooth Intercom) Paring. It is compatible with in connection between OBI devices. (Cardo, Midland, UClear), as well as universal intercom pairing mode for other brands. Learn more about pairing your EXOCOM here
Q: Will my EXOCOM work with other open mesh systems?
No, it will not. Currently, Link-1 and Link-1C do not feature mesh technology.
Q: What size are the speakers?
40mm diameter
Q: Which mobile app do I need to download for my EXOCOM?
Q: How do I update my EXOCOM?
EXOCOM firmware can only be updated using the EXOCOM app on your smartphone.
Q: What is the difference between Link 1 vs. Link 1C?
The EXOCOM Link 1 will connect 4 riders while the Link 1C can only connect 2 riders. The Link 1 will also offer voice commands, and easy intercom pairing (NFC) whereas the Link 1C does not offer these functions.
Q: I am having several issues. How do I reset (factory reset) my EXOCOM?
You can press buttons QUICK ACCESS + VOL PLUS + VOL MINUS for 1 second to force power off your device. You can also press buttons VOL PLUS + VOL MINUS for 10 seconds to do a Factory Reset (Power on status).
Q: My EXOCOM is not connecting to the mobile app, what should I do?
First, make sure that you are using the correct app.
If the issue is unresolved, make sure your smartphone is paired via Bluetooth and connected to the EXOCOM controller first. Then open the app and try to connect. You may have to restart the app. If this does not resolve your problem, proceed with the following:
1. Delete the application from your phone
2. Factory reset your EXOCOM by pressing buttons VOL PLUS + VOL MINUS for 10 seconds.
3. Restart the phone.
4. Pair the EXOCOM to your phone via Bluetooth.
5. Download and install the app.
6. Start the app and try to connect. If it still doesn’t connect, turn off your unit with the app running and switch it back on.
Q: Can I charge my EXOCOM while riding?
Yes.
Q: Do I need a smartphone to make it work?
No, the intercom can be paired and used without the need of a smartphone. However, you will need to connect to a smartphone to enjoy features such as streaming music or making/receiving phone calls and updating firmware.
Q: Others say my voice is not coming out clearly, what can I do?
If you are using a boom mic, make sure your mic is as close to your mouth as possible. If you are using the wired mic, make sure it is placed in front of your mouth and unobstructed. If the issue is with excessive wind noise, try moving the mic to a better location with less wind turbulence.
Q: How can I preserve my battery life?
We recommend not storing your EXOCOM for long periods of time with a depleted battery as this will harm its charging capability. If you do not plan on using your EXOCOM for a lengthy period, it’s best to charge it before storing it away.
Q: How can I improve sound quality?
Sound quality is best when the speakers are placed directly opposite your ear canal. Make sure the speakers are positioned as close to your ear as possible so you can feel them. If necessary, use the included Velcro spacer pads behind the speakers to reposition them closer to your ear. You can also adjust your phone’s EQ settings.
Q: Is my EXOCOM waterproof?
Yes, it is waterproof and can be used in wet and rainy conditions. Link-1 and Link-1C are designed with IP58-rated water and dust protection, ensuring durability in challenging environments.
Q: What does the warranty cover for my EXOCOM? How long is the warranty period?
2 year warranty for main unit, 1 year warranty for speakers, battery and accessories.
Q: Can I replace the battery on my EXOCOM?
No, DO NOT open the unit. We do not recommend disassembling or replacing the battery on your own. Please contact customer support for further advice.
Q: Can I share my music with a passenger using an EXOCOM?
No, EXOCOM does not support sharing music functionality.
Q: Does the EXOCOM have noise cancellation technology?
Yes, both Link 1 and Link 1C both have noise cancellation technology.
