{"id":5106,"date":"2026-05-28T09:39:49","date_gmt":"2026-05-28T16:39:49","guid":{"rendered":"https:\/\/exocomglobal.com\/na\/?page_id=5106"},"modified":"2026-07-24T08:11:15","modified_gmt":"2026-07-24T15:11:15","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/exocomglobal.com\/na\/fr\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"<p class=\"has-text-color has-link-color wp-elements-25cfb6e30774f85df0576eafedaf5f5b\" style=\"color:#3c2ced;font-style:normal;font-weight:700\">Battery Warning<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-c1f3d7123a83649f36a53470d003a4a5\" style=\"color:#3c2ced\"><br>The EXOCOM\u00ae helmet communicator contains a rechargeable lithium-ion polymer battery. To reduce risks of fire, burns or water, close the USB-C cap, do not disassemble, crush, puncture, short external contacts or dispose in fire or water.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-769fcc09308b98eb4baf383fa42c6d0c\" style=\"color:#3c2ced;font-style:normal;font-weight:700\"><br>Charging Notice<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-fb3d364deddce00816c48d933fc882cc\" style=\"color:#3c2ced\"><br>To reduce the risk of personal injury, electrical shock, fire or damage to equipment,please follow all the instructions below:<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-5b833eed5599af1b4cf41e51a805cc49\" style=\"color:#3c2ced\">Do not immerse the product, AC adaptor or speakers in water.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-8b3b81c8f4fb2d69429152e7d990ff83\" style=\"color:#3c2ced\">Do not install, place or use the product near any source of heat for example:stove, radiator, oven, toaster, coffee maker or other apparatus that gives off heat.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-141d4db1e7b79434e9a8fd68cdd3d7a0\" style=\"color:#3c2ced\">Always use the provided AC power adaptor and cable included in the package to charge the product. Use of any incorrect power supply to charge the product may cause permanent damage to the product and render the warranty void.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-ea2d437a961659f7a94c4c68699a4a68\" style=\"color:#3c2ced\">When charging from a wall outlet, make sure that the plug-in AC\/DC adapter meets the following criteria: Input: 100-240V, 50\/60Hz, Output: 5V DC,1 A.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-9b25a62dff010efed4ca33abda314eb2\" style=\"color:#3c2ced;font-style:normal;font-weight:700\"><br>Warranty<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-59b9df955ca5ec699638636e91dda39e\" style=\"color:#3c2ced\">Without prejudice of legal warranty, the product is covered under 2-year warranty (controller), and 1-year warranty (accessories) by manufacturer from the date of purchase. Please produce the proof of purchase when you return the item to the supplier. The warranty covers material and manufacturing defects only. The warranty is voided by any unauthorized repairs, misuse, misapplication, tampering of the product, modifications, upgrading or results of any failures to follow the guidelines as set out in the product brochure or by any of the actions specified in this brochure or anywhere in our technical publishing released to the public from time to time which would have voided the warranty. Warranty does not cover data recovery and physical deterioration due to use, damages resulting from accidents, storage, loss or data loss or damage during repairs or transits. The sender will bear all transportation charges for functioning products, but which were declared defective.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-54f685b7352eb8534975bc485cb33bca\" style=\"color:#3c2ced;font-style:normal;font-weight:700\"><br>Personal Safety<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-44d46cf69853c7c570eec869dda48b9b\" style=\"color:#3c2ced\">Do not open the seal of the hardware, tamper, repair or modify any parts. <\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-53b0d20120ffb5f25eab71a2c57267ef\" style=\"color:#3c2ced\">Do not touch the product with metal objects or parts or chemical products. <\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-e50b472d60d6fc289f824add9a6519e2\" style=\"color:#3c2ced\">Violation of the above will lead to potential fire hazards and mishaps. <\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-923fbd2887e6521d903e5781f59f2e16\" style=\"color:#3c2ced\">Please contact the technical support or your local supplier if your product malfunctions<br><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-cea131ddf1e0f927379e57191d23905c\" style=\"color:#3c2ced;font-style:normal;font-weight:700\"><br>Declaration of Conformity (DOC)<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-69c8c49ebcd67d2a4f076da3eaa26b40\" style=\"color:#3c2ced\">The Product is compliant with and adopts the Bluetooth\u00ae Specification 5.3 and has successfully passed all interoperability tests that are specified in the Bluetooth\u00ae specification.<br><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-9b3ba7c8b6a13e72390faadcb32949ff\" style=\"color:#3c2ced\">However, interoperability between the device and other Bluetooth\u00ae-enabled products is not guaranteed.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-30eb2f3968d561a346af0b27334e9d18\" style=\"color:#3c2ced;font-style:normal;font-weight:700\"><br>Limitations of Warranty<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-5c3fbc06ecbf22fe4798423d6d618790\" style=\"color:#3c2ced\">All product warranties for the product by Kido Sports Co., Ltd. (\u201cKido Sports\u201d) are limited to those mentioned in the product manual.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Battery Warning The EXOCOM\u00ae helmet communicator contains a rechargeable lithium-ion polymer battery. To reduce risks of fire, burns or water, close the USB-C cap, do not disassemble, crush, puncture, short external contacts or dispose in fire or water. Charging Notice To reduce the risk of personal injury, electrical shock, fire or damage to equipment,please follow [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-default.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5106","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Warranty Policy - North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exocomglobal.com\/na\/fr\/warranty-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty Policy - North America\" \/>\n<meta property=\"og:description\" content=\"Battery Warning The EXOCOM\u00ae helmet communicator contains a rechargeable lithium-ion polymer battery. 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