{"id":2365,"date":"2025-11-03T15:48:17","date_gmt":"2025-11-03T14:48:17","guid":{"rendered":"https:\/\/exocom.pprod.pro\/na\/?page_id=2365"},"modified":"2025-12-04T11:13:40","modified_gmt":"2025-12-04T19:13:40","slug":"technical-help","status":"publish","type":"page","link":"https:\/\/exocomglobal.com\/na\/fr\/technical-help\/","title":{"rendered":"Technical help"},"content":{"rendered":"\n<h5 class=\"wp-block-heading has-text-align-center\"><strong>To ensure we can assist you most effectively, please provide the following information<\/strong><\/h5>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style id=\"wpforms-css-vars-2367-block-53ff9034-f06b-4275-b254-9020ef2cdc6d\">\n\t\t\t\t#wpforms-2367.wpforms-block-53ff9034-f06b-4275-b254-9020ef2cdc6d {\n\t\t\t\t--wpforms-label-color: rgba(0, 0, 0, 0.85);\n--wpforms-label-sublabel-color: rgba(0, 0, 0, 0.55);\n--wpforms-field-border-color: rgba(0, 0, 0, 0.25);\n--wpforms-field-border-color-spare: rgba(0, 0, 0, 0.25);\n--wpforms-field-text-color: rgba(0, 0, 0, 0.7);\n--wpforms-button-background-color: #000000;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-label-error-color: #3c2ced;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-block wpforms-block-53ff9034-f06b-4275-b254-9020ef2cdc6d wpforms-render-modern\" id=\"wpforms-2367\"><form id=\"wpforms-form-2367\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"2367\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/na\/fr\/wp-json\/wp\/v2\/pages\/2365?wpforms_form_id=2367\" data-token=\"09ef1e8f2ad173871e2d74bbfed122ec\" data-token-time=\"1792002174\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-2367-field_17-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"17\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-2367-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-type=\"name\" data-field-id=\"0\"><fieldset><legend class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-2367-field_0\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][0][first]\" placeholder=\"First\" aria-errormessage=\"wpforms-2367-field_0-error\" required><label for=\"wpforms-2367-field_0\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-2367-field_0-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][0][last]\" placeholder=\"Last\" aria-errormessage=\"wpforms-2367-field_0-last-error\" required><label for=\"wpforms-2367-field_0-last\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-2367-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_1\">E-mail <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-2367-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" aria-errormessage=\"wpforms-2367-field_1-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-2367-field_3-container\" class=\"wpforms-field wpforms-field-address\" data-field-type=\"address\" data-field-id=\"3\"><fieldset><legend class=\"wpforms-field-label\">Address <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div ><input type=\"text\" id=\"wpforms-2367-field_3\" class=\"wpforms-field-address-address1 wpforms-field-required\" name=\"wpforms[fields][3][address1]\" placeholder=\"Street\" aria-errormessage=\"wpforms-2367-field_3-error\" required><label for=\"wpforms-2367-field_3\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Address Line 1<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-2367-field_3-city\" class=\"wpforms-field-address-city wpforms-field-required\" name=\"wpforms[fields][3][city]\" placeholder=\"City\" aria-errormessage=\"wpforms-2367-field_3-city-error\" required><label for=\"wpforms-2367-field_3-city\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">City<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><select id=\"wpforms-2367-field_3-state\" class=\"wpforms-field-address-state wpforms-field-required\" name=\"wpforms[fields][3][state]\" aria-errormessage=\"wpforms-2367-field_3-state-error\" required><option class=\"placeholder\" value=\"\" selected disabled>State<\/option><option value=\"AL\" >Alabama<\/option><option value=\"AK\" >Alaska<\/option><option value=\"AZ\" >Arizona<\/option><option value=\"AR\" >Arkansas<\/option><option value=\"CA\" >California<\/option><option value=\"CO\" >Colorado<\/option><option value=\"CT\" >Connecticut<\/option><option value=\"DE\" >Delaware<\/option><option value=\"DC\" >District of Columbia<\/option><option value=\"FL\" >Florida<\/option><option value=\"GA\" >Georgia<\/option><option value=\"HI\" >Hawaii<\/option><option value=\"ID\" >Idaho<\/option><option value=\"IL\" >Illinois<\/option><option value=\"IN\" >Indiana<\/option><option value=\"IA\" >Iowa<\/option><option value=\"KS\" >Kansas<\/option><option value=\"KY\" >Kentucky<\/option><option value=\"LA\" >Louisiana<\/option><option value=\"ME\" >Maine<\/option><option value=\"MD\" >Maryland<\/option><option value=\"MA\" >Massachusetts<\/option><option value=\"MI\" >Michigan<\/option><option value=\"MN\" >Minnesota<\/option><option value=\"MS\" >Mississippi<\/option><option value=\"MO\" >Missouri<\/option><option value=\"MT\" >Montana<\/option><option value=\"NE\" >Nebraska<\/option><option value=\"NV\" >Nevada<\/option><option value=\"NH\" >New Hampshire<\/option><option value=\"NJ\" >New Jersey<\/option><option value=\"NM\" >New Mexico<\/option><option value=\"NY\" >New York<\/option><option value=\"NC\" >North Carolina<\/option><option value=\"ND\" >North Dakota<\/option><option value=\"OH\" >Ohio<\/option><option value=\"OK\" >Oklahoma<\/option><option value=\"OR\" >Oregon<\/option><option value=\"PA\" >Pennsylvania<\/option><option value=\"RI\" >Rhode Island<\/option><option value=\"SC\" >South Carolina<\/option><option value=\"SD\" >South Dakota<\/option><option value=\"TN\" >Tennessee<\/option><option value=\"TX\" >Texas<\/option><option value=\"UT\" >Utah<\/option><option value=\"VT\" >Vermont<\/option><option value=\"VA\" >Virginia<\/option><option value=\"WA\" >Washington<\/option><option value=\"WV\" >West Virginia<\/option><option value=\"WI\" >Wisconsin<\/option><option value=\"WY\" >Wyoming<\/option><\/select><label for=\"wpforms-2367-field_3-state\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">State<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-2367-field_3-postal\" class=\"wpforms-field-address-postal wpforms-field-required wpforms-masked-input\" data-inputmask-mask=\"(99999)|(99999-9999)\" data-inputmask-keepstatic=\"true\" data-rule-inputmask-incomplete=\"1\" name=\"wpforms[fields][3][postal]\" placeholder=\"Zip\" aria-errormessage=\"wpforms-2367-field_3-postal-error\" required><label for=\"wpforms-2367-field_3-postal\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Zip Code<\/label><\/div><\/div><\/fieldset><\/div><\/div><\/div><\/div><div id=\"wpforms-2367-field_18-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"18\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-2367-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_4\">Purchased at (Name of store or Website) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2367-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-2367-field_4-error\" required><\/div><div id=\"wpforms-2367-field_5-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-type=\"date-time\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_5\">Purchased Date <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-2367-field_5\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-medium\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][5][date]\" aria-errormessage=\"wpforms-2367-field_5-error\" required><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-2367-field_6-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-type=\"select\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_6\">Model <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-2367-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" required=\"required\"><option value=\"LINK-1\"  class=\"choice-1 depth-1\"  >LINK-1<\/option><option value=\"LINK-1C\"  class=\"choice-2 depth-1\"  >LINK-1C<\/option><\/select><\/div><div id=\"wpforms-2367-field_7-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-type=\"select\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_7\">Problematic Part <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-2367-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" required=\"required\"><option value=\"Main Unit\"  class=\"choice-1 depth-1\"  >Main Unit<\/option><option value=\"Speaker\"  class=\"choice-2 depth-1\"  >Speaker<\/option><option value=\"Mic\"  class=\"choice-3 depth-1\"  >Mic<\/option><option value=\"Other\"  class=\"choice-4 depth-1\"  >Other<\/option><\/select><\/div><\/div><\/div><\/div><div id=\"wpforms-2367-field_19-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"19\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-2367-field_8-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_8\">Serial No. <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2367-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" aria-errormessage=\"wpforms-2367-field_8-error\" required><\/div><div id=\"wpforms-2367-field_9-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_9\">Production Date No. <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2367-field_9\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][9]\" aria-errormessage=\"wpforms-2367-field_9-error\" required><\/div><div id=\"wpforms-2367-field_10-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_10\">BD Address <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2367-field_10\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][10]\" aria-errormessage=\"wpforms-2367-field_10-error\" required><\/div><div id=\"wpforms-2367-field_11-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_11\">Firmware Version <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2367-field_11\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][11]\" aria-errormessage=\"wpforms-2367-field_11-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-2367-field_12-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_12\">App Version <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2367-field_12\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][12]\" aria-errormessage=\"wpforms-2367-field_12-error\" required><\/div><div id=\"wpforms-2367-field_13-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_13\">OS Type <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2367-field_13\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][13]\" aria-errormessage=\"wpforms-2367-field_13-error\" aria-describedby=\"wpforms-2367-field_13-description\" required><div id=\"wpforms-2367-field_13-description\" class=\"wpforms-field-description\">*Android, iOS, HarmonyOS etc.<\/div><\/div><div id=\"wpforms-2367-field_14-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_14\">OS Version <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2367-field_14\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][14]\" aria-errormessage=\"wpforms-2367-field_14-error\" aria-describedby=\"wpforms-2367-field_14-description\" required><div id=\"wpforms-2367-field_14-description\" class=\"wpforms-field-description\">*You can find this in your phone\u2019s Setting in the \u201cAbout\u201d section or under \u201cSoftware information.\u201d<\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-2367-field_33-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"33\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-2367-field_45-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"45\"><div id=\"wpforms-2367-field_45\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-2367-field_45-error\"><h5><strong>Label Information<\/strong><\/h5>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-2367-field_32-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"32\"><div id=\"wpforms-2367-field_32\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-2367-field_32-error\"><p>Please refer to the rear of the main unit. Scan the QR code to find out the label information.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-2367-field_37-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"37\"><div id=\"wpforms-2367-field_37\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-2367-field_37-error\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2550\" src=\"https:\/\/exocomglobal.com\/na\/wp-content\/uploads\/sites\/7\/2025\/11\/Technical-Form-Label-Information_v1.png\" alt=\"\" width=\"647\" height=\"551\" srcset=\"https:\/\/exocomglobal.com\/na\/wp-content\/uploads\/sites\/7\/2025\/11\/Technical-Form-Label-Information_v1.png 647w, https:\/\/exocomglobal.com\/na\/wp-content\/uploads\/sites\/7\/2025\/11\/Technical-Form-Label-Information_v1-300x255.png 300w, https:\/\/exocomglobal.com\/na\/wp-content\/uploads\/sites\/7\/2025\/11\/Technical-Form-Label-Information_v1-14x12.png 14w\" sizes=\"auto, (max-width: 647px) 100vw, 647px\" \/><\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-2367-field_46-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"46\"><div id=\"wpforms-2367-field_46\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-2367-field_46-error\"><p>Camera\/QR Scanner and Connect to &#8216;Note&#8217;<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-2367-field_29-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"29\"><div id=\"wpforms-2367-field_29\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-2367-field_29-error\"><div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-2367-field_44-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"44\"><div id=\"wpforms-2367-field_44\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-2367-field_44-error\"><h5><strong>Firmware Version<\/strong><\/h5>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-2367-field_42-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"42\"><div id=\"wpforms-2367-field_42\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-2367-field_42-error\"><p>Open the EXOCOM App \u2013 Check the firmware version displayed under the unit name * The EXOCOM unit must be connected to the phone to check the firmware version.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-2367-field_43-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"43\"><div id=\"wpforms-2367-field_43\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-2367-field_43-error\"><h5><strong>App Version<\/strong><\/h5>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-2367-field_35-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"35\"><div id=\"wpforms-2367-field_35\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-2367-field_35-error\"><p>Open the EXOCOM App \u2013 Tap the menu bar in the top-right corner \u2013 Check the app version<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-2367-field_23-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"23\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-2367-field_15-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-type=\"file-upload\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_15\">Upload Image<\/label><div\n\t\tclass=\"wpforms-uploader \"\n\t\tdata-field-id=\"15\"\n\t\tdata-form-id=\"2367\"\n\t\tdata-input-name=\"wpforms_2367_15\"\n\t\tdata-extensions=\"jpg,png,gif\"\n\t\tdata-max-size=\"209715200\"\n\t\tdata-max-file-number=\"1\"\n\t\tdata-post-max-size=\"209715200\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to 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data-field-type=\"textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-2367-field_2\">Message <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-2367-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-2367-field_2-error\" required><\/textarea><\/div><div id=\"wpforms-2367-field_36-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"36\"><div id=\"wpforms-2367-field_36\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-2367-field_36-error\"><p>NOTE: If you do not see a reply email, check your \u201cjunk mail\u201d folder or \u201cspam\u201d folder.<br \/>\nPlease note that inquiries are managed by territory.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v3\" ><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"2367\"><input type=\"hidden\" name=\"wpforms[time_token]\" value=\"1792002174.2136238fdd98b62c86213a3cfccb1756678b68e41ab0a913b01faf9e1ed2f2af\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/exocomglobal.com\/na\/fr\/wp-json\/wp\/v2\/pages\/2365\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-2367\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Send\" aria-live=\"assertive\" value=\"wpforms-submit\">Send<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/exocomglobal.com\/na\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-408beadb819a8ed22c4e1faa2f455d9c\" style=\"font-style:normal;font-weight:400\"><strong>EXOCOM does not sell consumer direct.<\/strong>&nbsp;If in need of an accessory or part, it\u2019s best to contact an authorized EXOCOM dealer directly.<br><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-75de8fff14078018bd71c31b789db8e4\" style=\"font-style:normal;font-weight:400\"><br><strong>Our product support team is available Monday-Friday 8am to 5pm PST.\u00a0\u2028<br>Replies are typically within 24-hours or by next business day.<\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-76036ea691e1794ed1f7fe22e41713d0\" style=\"font-style:normal;font-weight:500\"><strong><br>NOTE:&nbsp;Product support is limited to the U.S based customers with product originally sold from a U.S. retailer. Please note that inquiries are managed by territory.&nbsp;<\/strong><strong>\u2028<\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-68c05a2a8b6e5da3bc80789a45939794\" style=\"font-style:normal;font-weight:500\"><strong><br>Thank you!<\/strong><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/exocomglobal.com\/na\/wp-content\/uploads\/sites\/7\/2025\/12\/exocom-logo-black.svg\" alt=\"\" class=\"wp-image-2602\" style=\"width:191px;height:auto\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>To ensure we can assist you most effectively, please provide the following information EXOCOM does not sell consumer direct.&nbsp;If in need of an accessory or part, it\u2019s best to contact an authorized EXOCOM dealer directly. Our product support team is available Monday-Friday 8am to 5pm PST.\u00a0\u2028Replies are typically within 24-hours or by next business day. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-default.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2365","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical help - North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exocomglobal.com\/na\/fr\/technical-help\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical help - North America\" \/>\n<meta property=\"og:description\" content=\"To ensure we can assist you most effectively, please provide the following information EXOCOM does not sell consumer direct.&nbsp;If in need of an accessory or part, it\u2019s best to contact an authorized EXOCOM dealer directly. 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